Privacy Policy

A legal disclaimer

Last Updated: June 2026

At Surreal Cleaning ("we", "our", or "us"), we are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, contact us, or engage our services.

Information We Collect

We may collect personal information including:

Your name
Phone number
Email address
Residential or business address
Details about the cleaning services you require
Information provided through our website contact forms
Records of communications with us

We may also collect non-personal information such as:

Website usage data
Browser type
Device information
IP address
Cookies and analytics data

How We Collect Information

We collect information when you:

Submit an enquiry through our website
Request a quote
Contact us by phone, email, or social media
Engage us to provide cleaning services
Subscribe to updates or promotions

How We Use Your Information

We use your personal information to:

Respond to enquiries
Provide quotations
Schedule and deliver cleaning services
Communicate regarding bookings
Process payments
Improve our services
Send relevant updates and promotions (where permitted)

Disclosure of Personal Information

We do not sell, rent, or trade your personal information.

We may disclose your information to:

Employees and contractors involved in delivering our services
Professional advisers such as accountants or legal advisers
Payment processors
Government authorities where required by law

Website Analytics and Cookies

Our website may use cookies and analytics tools to improve user experience and understand website performance.

Cookies do not typically identify you personally but may collect information about how you use our website.

You may choose to disable cookies through your browser settings.

Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

While we strive to protect your information, no method of electronic transmission or storage is completely secure.

Access and Correction

You may request access to the personal information we hold about you and request corrections if the information is inaccurate, incomplete, or outdated.

To make a request, please contact us using the details below.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page.

Contact Us

If you have any questions regarding this Privacy Policy or the handling of your personal information, please contact:

Surreal Cleans

Email: info@surrealcleans.com.au

Phone: 0449 964 932